9/22/2022 Fall ’22 Designer in Residence: Karen Proctor, Improv Lab
Headshot of Emily against a black chalk board.

Emily Herrick is a design strategist with a practice grounded in curiosity and context currently working at the Service Design Studio at the Mayor’s Office for Economic Opportunity. She collaborates with city agencies, employing the methods of design research + service design, to improve upon public services with an eye towards inclusivity, accessibility, and delightful user experience. She has designed trauma-informed strategies for families experiencing homelessness, coordination supports for women seeking reentry services following incarceration, and family-centered pathways into child welfare services.

Prior to joining the Studio, she worked as a service designer at the design and research consultancy, Reboot, where she dabbled between the lines of communications design and service delivery.  A Midwestern transplant, Emily graduated from Illinois State University with dual BAs in Graphic Design and Arts Technology and holds an MFA in Design for Social Innovation from the School of Visual Arts. Outside the office she can most likely be found wandering around Prospect Park or scouring the city for NYC’s best slice.

136 W 21st St,
5th Fl.
New York, NY 10011
(212) 592–2205