“We are providing the necessary guidance and support for patients who have to wait for prolonged hours to receive treatment in public hospitals in India.”
Pragya Mishra and Swar Raisinghani developed a volunteer-based program to reduce the waiting time for patients in government hospitals in India over an year long project. This program is unique because it is an organized mobilization of young, motivated volunteers to improve the healthcare experience for an underserved population in India. The volunteers are trained to be mediators between the staff and the patients to communicate the right information and provide support to ensure smoother patient flow. They have launched an organized yet customizable platform of information and resources for hospital management, healthcare consultants or NGOs to be able to adopt this model for their own hospitals. From their learnings during the process of working on thesis, they have also designed a toolkit for change-makers across the world which has a library of all resources that they used in their work and a step-by-step methodology that can be followed to create positive change.
Thesis Paper: (PDF)