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Students Engage in Service Scenario Prototyping for the NYC Mayor’s Office for Economic Opportunity

On Tuesday, March 12, Service Design Studio at the NYC Mayor’s Office for Economic Opportunity invited first and second year students to participate in a service scenario prototyping session. The students were introduced to techniques for prototyping service interactions and provided feedback on a variety of prototypes the Studio is in the middle of developing and testing for their Pathways to Prevention Initiative, a partnership with the NYC Administration for Children’s Services (ACS). The goal of this initiative is to design a better family experience to choose and sign up for ACS prevention services. Check out the Studio’s field logs documenting their testing process here. A warm thank you to the Mayor’s Office team for coming by and providing this workshop.

The Service Design Studio works with New York City agency partners to shape services that are effective, user-friendly, sustainable, and scalable. The Studio has worked on designing better public services spanning domains such as: public benefits access, street homelessness, trauma-informed service delivery, emergency preparedness, re-entry supports following incarceration, and financial empowerment.

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